If you have received incorrect, damaged or faulty items, please provide details (including photos) within 30 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.
Please contact our Customer Experience Squad so we can organise replacements for missing products. Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly.
If you encounter any other issue with or reaction to our product, please provide details, and we will respond to you.
*Please note: We do not reimburse for the cost of Shipping.
How to Return Products
If you need to return products in accordance with this Policy, please contact our Customer Experience Squad to find out how to send damaged products back to our nearest warehouse.
Please always include your order confirmation number in the subject line as well as pictures of the products you wish to return.
Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
Want the ultimate pink pampering gift but don't know which one to get? Then our Gift Card is the perfect solution for you! 🙌🏻💗
How it works:
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
My hair has never been softer!!! SUPER easy to use, and instant results! LOVE IT
This hair mask makes my hair sooooo soft!!!
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Finally found a hair mask that makes my split ends disappear!!! It really works!
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Absolutely LOVING my 'Paradise Found' hair mask!!!
I am in love with this product. I have been bleaching my hair for over 5 years now which makes my hair very dry. This mask gives it so much moisture and makes it very shiny.